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> questões
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bookandhelp.com
english
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1. How does bookandhelp.com work?
We are affiliate partners of the hotel reservations site "booking.com". We receive a commission from booking.com when you make a reservation through our site and actually use it, staying at the hotel. We then use this commission to make a donation to the organization that you have chosen.  
 
2. Will I have to pay more because you are donating money?
No. What you pay using our site is exactly the same that you would pay using booking.com directly. Moreover, booking.com wants you to pay the lowest price on the internet. After your booking, if you find a lower price in another site, booking.com will match it. See the conditions on the booking.com site.
 
3. How much will you donate to the organization I choose?
We will give at least 2 Euros per night, if you actually stay and pay for the nights reserved.
 
4. Why do you say "at least" 2 Euros per night?
If you simply book a hotel through our page, we will donate 2 Euros per night to the organization. If, after the reservation, you send us  your e-mail address and the total booking amount (to form@bookandhelp.com), we will donate 2 % of the total, if it is more advantageous for the organization. Please send us this information before your stay.
 
5. Why don't you always give 2 %, when this is more advantageous?
Our partner's privacy policy does not allow them to give us your contact details or the total booking amount. So, we cannot calculate 2 % of this amount. For us to do this, we need you to send us this information.
 
6. Do I have to pay any reservation fee?
No. No reservation fees are charged.
 
7. I do not have a credit card. Can I make a reservation?
No. Unfortunatelly a valid credit card is required by the booking agency.
 
8. Do I need to give my credit card details? Why?
Yes. In our partner's page (booking.com) you will need to input your credit card details. They will be securely transmitted to the hotel. The hotel needs this information to guarantee your reservation in the event of a late cancelation or no show. The hotel can decide to pre-authorize your card to ensure that it is valid and has sufficient funds.
 
9. How secure is this booking?
Your credit card information is sent to our partner (booking.com) through a secure connection. Booking.com  uses the latest, most secure technology available, which encrypts your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. The SSL certificate has been issued by Thawte.
 
10. How do I know my reservation is confirmed?
At the end of the booking process you need to press "make the reservation". You will then see a confirmation page with your booking number and PIN code. Your reservation is now confirmed.  You will receive a confirmation by e-mail. For future reference, please print or write the booking number and PIN code down.
1. How does bookandhelp.com work?
2. Will I have to pay more because you are donating money?
3. How much will you donate to the organization I choose?
4. Why do you say "at least" 2 Euros per night?
5. Why don't you always give 2 %, when this is more advantageous?
6. Do I have to pay any reservation fee?
7. I do not have a credit card. Can I make a reservation?
8. Do I need to give my credit card details? Why?
9. How secure is this booking?
10. How do I know my reservation is confirmed?
11. How do I cancel or change my reservation?
12. I represent an organization that is investigating the possibility of working with bookandhelp.com. How can I contact you?
13. I have other questions related to the reservation process
14. I have other questions not related to the reservation process.
11. How do I cancel or change my reservation?
Logon to My Booking. Use the link provided in the confirmation email or go to booking.com main web page. On your My Booking page select My Booking Self Service.  Click on "change" to modify or "cancel" to cancel. Hotel cancellation fees may apply.
 
12. I represent an organization that is investigating the possibility of working with bookandhelp.com. How can I contact you?
Please contact us using the e-mail form@bookandhelp.com.
 
13. I have other questions related to the reservation process.
Please check the Frequently Asked Questions of booking.com here.
 
14. I have other questions not related to the reservation process.
Please contact us directly through the e-mail form@bookandhelp.com.